Job Description


Head of Control (0333)

  • Salary:
  • Location:
    Romford Rail Operating Centre - RM7 0SX
  • Department:
    Train Service Delivery
  • Type of Position:
    Full Time Permanent
  • Closing Date:
    27 October 2020

We are looking for a highly motivated individual to lead and direct the MTR Elizabeth line control team to ensure MTR Elizabeth line delivers the highest levels of operational performance for both today’s customers and for those using the brand new railway as we scale up for the full opening of the Elizabeth Line.  

You will work closely with industry partners including TfL, Network Rail and Other Train/Freight Operators to minimise the impact of any disruption to both the timetable & passenger journeys and other customer operations.

During incidents with significant business operational impact you will assume the role of Gold Command and contribute to the development and maintenance of up to date operational and safety policies and procedures, relating to train service delivery, control of operations and control personnel.

The Head of Control will be responsible for creating an engaged and motivated working environment and act as a role model to develop and maintain a culture that supports and encourages the team. Working alongside Rail for London and Crossrail you will help to finish and deliver the new control room and ensure that our people are competent on all equipment as such experience of project delivery is essential for this role.

You will have a comprehensive understanding of the industry and be able draw on your skills to help MTR deliver world class performance results, in a complex and fast changing environment. 

You will also be successful in building strong relationships internally and externally and you’ll have prior experience of managing a team of individuals and influencing across organisations.

Benefits and Rewards

Travel Benefits (discretionary):

  • Free zones 1-6 Oyster travel card, for you and another person who lives at the same address
  • 75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme

Benefits Station: A dedicated online benefits platform for retail and entertainment discounts

About Us

MTR Elizabeth line values its workforce, offers career progression and provides a platform to grow and develop.

We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.

We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.



Cycle to Work


Employee Assistance Programme


Rewards and Recognition

Social Events



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