Job Description


Engagement Manager (0478)

  • Salary:
  • Location:
    63 St Mary Axe, London - EC3A 8NH
  • Department:
  • Type of Position:
    Full Time Permanent
  • Closing Date:
    24 October 2021

Are you passionate about building positive employee engagement across every level of an organisation? MTR Elizabeth line is seeking an Engagement Manager to manage a programme of culture-related initiatives and to grow internal engagement and strengthen the way in which we bring our culture and values to life.  


MTR Elizabeth line, the operator of the future Elizabeth line which will transform travel across London, has a fantastic opportunity for an experienced and passionate individual to manage the development and implementation of the organisation’s strategic engagement plan. As an ambassador for our culture and values, you will champion the company culture, acting as a role model and driving greater engagement through a planned programme of activities that complement the wider business strategy.


The appointment of an Engagement Manager follows the recent introduction of a refreshed culture programme, including a new company-wide recognition approach. Using your experience of implementing engagement strategies, including reward and recognition, you will be able to shape this new role bringing innovative ideas and solutions to support business growth. Partnering with key business stakeholders, you’ll develop and implement action plans that build trust and understanding and support the management and development of our people. You will also play a key role in external charity, community and sponsorship activities in collaboration with other teams.


This is an exciting time to join MTR Elizabeth line, where you’ll be contributing to one of the world’s biggest transport infrastructure projects. You’ll be joining an award-winning organisation and working as part of a small but friendly and effective communications and engagement team who are brimming with ideas. The Engagement Manager will report directly to the Head of Communications & Engagement and sit within the wider People & Culture Team. You’ll work closely with the Culture Lead and HR Business Partners on a mix of new and existing projects and initiatives.


Key skills required

  • Experience of implementing employee engagement strategies and programmes (ideally including recognition)
  • Robust understanding of how to grow and maintain high levels or engagement, and up-to-date with the latest industry trends regarding culture, engagement and recognition
  • Able to recognise diverse stakeholder needs and translate these needs into actions that build trust and understanding, change perceptions and improve relationships
  • Outstanding written and verbal, as well as numeracy and analytical skills
  • A confident communicator, with keen attention to detail and a highly organised, methodical approach
  • Excellent interpersonal skills, professional and approachable with the ability to form strong relationships with colleagues across all levels of the organisation and with external parties
  • Strong organisational skills and ability to manage and prioritise multiple projects

Desirable (but not absolutely necessary) competencies:

  • Experience in planning, managing and delivering engagement activities / events
  • Familiar with using online platforms to manage employee engagement surveys and/or recognition management
  • Confident presenter and facilitator

Benefits and Rewards

Travel Benefits (discretionary):

  • Free zones 1-6 Oyster travel card, for you and another person who lives at the same address
  • 75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme

Benefits Station: A dedicated online benefits platform for retail and entertainment discounts

About Us

MTR Elizabeth line values its workforce, offers career progression and provides a platform to grow and develop.

We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.

We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.



Cycle to Work


Employee Assistance Programme


Rewards and Recognition

Social Events



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