Our Customer Experience Controllers play a vital part in our link between customers, staff and our service. They ensure real time train running information is clearly communicated to stations and MTR Elizabeth line customers. They also pro-actively monitor and respond to live CCTV image data ensuring that the safety of both staff and customers is monitored 24 hours a day, liaising where necessary with the British Transport Police and other key stakeholders.
An important aspect of this role is to support our mobility-impaired customers wishing to travel on any MTR Elizabeth line service and provide alternative transport arrangements where necessary. As a Customer Experience Controller you must be able to deliver accurate and timely information to internal and external stakeholders while also making certain that all relevant policies are fully implemented during incidents and disruption. You must be confident in being able to adapt to any situation as there will be a requirement to adopt different roles at critical times.
For the Customer Experience Controller position we are looking for someone that:
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
Benefits and Rewards
Travel Benefits (discretionary):
Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme
Benefits Station: A dedicated online benefits platform for retail and entertainment discounts
MTR Elizabeth line values its workforce, offers career progression and provides a platform to grow and develop.
We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.
We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.
Cycle to Work
Employee Assistance Programme
Rewards and Recognition