Apprenticeships are a great way to get a new career started or to develop a current one. You are able to work and become skilled in the role whilst gaining a qualification throughout the process. An apprenticeship is a combination of work, training and studying so that you are learning and earning at the same time.
At MTR Elizabeth line, we have given all new Customer Experience colleagues and Trainee Train Drivers the opportunity to enrol into an apprenticeship programme alongside their roles. For most, the programme is completed within a year and involves applying theory to practical work.
Since we started operations in 2015, around 500 apprentices have either started or completed one of our programmes.
Unfortunately we do not have any current vacancies in this area. Our website is regularly updated with our latest opportunities.
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Before joining MTR Elizabeth line in late 2016 as an apprentice, I spent a week undertaking work experience to ensure the company was the right fit for me. I really enjoyed the experience, applied for the apprenticeship, and thankfully got the job!
My current role is a Customer Experience Controller; I work within the Control team providing accurate train running information to all our different stakeholders including TfL, Directors, station colleagues and other train operators to ensure our customers have the correct information – especially during disruption.
Everyone gets on really well with one another in Control, especially within my team. Within my role I am constantly encouraged to progress which makes every day interesting and enjoyable.
I joined MTR Elizabeth line in July 2018 as part of the new Customer Experience Apprenticeship Programme. This gave me the opportunity to experience and undertake many different roles within a station environment. Throughout my apprenticeship, I was exposed to many other areas of the business and gained a broader knowledge of the railway industry and how it operates. I was eventually promoted to full-time Customer Experience assistant.
In Autumn 2019 I became a Travel Safe Officer. I have always had an avid interest in this role and was really pleased join the team. As a Travel Safe Officer, I am an ambassador for Customer Experience on trains as well as protecting the railway’s revenue. It is my responsibility to ensure that customers are delighted about their journey whilst on our trains and at our stations. I also undertake targeted ticket checking exercises to protect revenue. My varied role means that no day is ever the same - you can never predict what might happen next.