A customer’s journey with us doesn’t just begin when they board our trains but starts the moment they enter our stations. At MTR Elizabeth line we want to give every customer a journey that they will remember for all the right reasons. Working in the Customer Experience team you will be a friendly face that is always ready to answer questions and tackle any problems. You’ll make customers feel important and valued by interacting with them regularly throughout the day and providing them with up-to-date and accurate information to help smooth their journey.

It takes special qualities to get journeys off to the best possible start and ensure they finish with a smile. We’re seeking individuals who are naturally helpful, warm and welcoming, and who are not easily fazed, even when the unexpected happens.

You’re the kind of person who steps in when you sense someone needs a little help. You like going the extra mile to resolve issues before they turn into problems. You can see the world through other people’s eyes, and you know how to make things right when they go wrong. You are also eager to pick up new technologies fast. There can be challenging days so it’s not for everyone. But when a customer says you’ve made their day, there’s no feeling like it.